1. AN OVERVIEW ON DATA PROTECTION
The following information will provide you with an overview of how we collect your data as well as the purposes we use this data for when you use our games and other services (“Services”).
The term „Personal Data” (or “Data”) comprises all data that can be used to personally identify you, either directly (such as your first and last name, your email address or your telephone number), or indirectly (such as your phone ID, cookie identifier or game data).
2. COLLECTION AND USE OF YOUR DATA
On the one hand, your Data is collected by you communicating it to us. This may be Data that you enter in a contact form or if you connect our Services to third-party accounts, such as Facebook or Google. Other Data is automatically collected when you download and use our Services. If you watch advertisements within our Services or those of your partners, we may also collect information about the advertisements served and how often you have viewed them, their location in the game and the identifier of your device. We and our partners may also collect information about your actions in relation to the advertisements, such as the page views, the time and the duration of the view.
In order to fully use our Services, it is necessary to provide the data listed below.
We may collect and use your Data when you:
a) Download our games
When you download our games, we collect the time, date and install source of your download. When you first play our games, we may automatically generate a user ID (“Player ID”).
b) Use our Sevices
When you use our Services, we may automatically collect your:
- game data such as achieved game levels, rewards, completed events, and statistics including the playtime or the use of the various features as well as the data associated with any bugs and malfunctions.
- IP address and approximate location data (derived from your IP address)
- user preferences and settings, such as game language, settings regarding push-notifications and in-game sound and music.
We collect this Data to provide you with access to our games, for example to your saved game and unlocked or purchased content and to improve your experience and the security of our Services.
c) Make purchases in our Services
We do not collect any payment information such as your credit card number.
d) View personalized advertisements or content within our Services or those of our partners
When you watch ads within our Services or those of our partners we may collect information such as the ad provider, the advertisement watched, the number of times it was watched, its location in the Service and the identifier of your device if you have opted in to personalized advertising. We may also collect information about your actions in relation to the advertisement. Our trusted marketing partners may collect your Data as explained in Section 4 below.
We can combine the Data collected with our partners when you use our Services. We may also use all your Data collected to offer you personalized advertisements, products, services or content via our Services or those of our partners.
If you access our Services on an iOS device, you can opt-in to personalized advertisements by allowing tracking upon first launch of our Services. If you want to opt-out to personalized advertising, you can do this via “Privacy” settings on your iOS device and “Ads” settings on your Android device. If you want to opt-out of personalized advertising, you may also consult Section 9 “Your Rights” under the paragraph “Give and withdraw your consent”.
e) Contact our Player Support team
If you send support requests to our Player Support team by email, via integrated chat within our Services or via messages within social media platforms, we collect and process the Data from your request and Data from your account, such as your Player ID, game data, device data and technical data. We collect this Data to appropriately respond to your requests.
When you send support requests directly via the chat system integrated into our Services, your provided Personal Data will be transmitted to our help desk provider By sending support requests via the emails, you understand and agree with the transmission of the Personal Data required to process your support request.
The Data sent by you to us via contact requests remains with us until you request us to delete, revoke your consent to the storage or the purpose for the Data storage lapses. Mandatory statutory provisions in particular statutory retention periods remain unaffected.
f) DELETION OF YOUR DATA
Unless the law specifies a different retention period, we will delete or anonymize your personal information as soon as it is no longer needed for the purposes for which we collected or used it in accordance with the preceding paragraphs. If Data must be kept for legal reasons, they are blocked and no longer available for further use.
g) BASES OF DATA PROCESSING
We may use your Data in one of the following circumstances:
- The existence of a contract between us to provide you with Services. You enter into this contract with us by accepting our terms and conditions.
- Our legitimate interest (or reasonable expectations of users), to offer you the best possible user experience, such as to ensure the security of the Services, moderate the community or respond to your requests and questions.
- If it is required to comply with a legal obligation or document compliance with legal obligations.
- Your consent to offer you advertisements, products, services or personalized content depending on your user profile.
8. AGE LIMITS
To use our Services you must confirm full legal capacity or, in case of restricted legal capacity, obtain the consent of your legal guardian. We do not knowingly collect or ask for personal information from children. In case you can’t confirm full legal capacity, please do not send us any Data about yourself, including name, address or email address. If we learn that we have collected Personal Data of a child, we will delete these as soon as possible. If you think that we might have Data from a child, please contact us at firstname.lastname@example.org
However, we may collect technical information required for delivering the Service and for the support of our internal operations from all users of our Services. For more information, please see the article on the access and terms specific to minors in our Terms and Conditions
9. YOUR RIGHTS
Obtain a copy of your Data – “Right of access and data portability”:
At any time, you can request a copy of your Data. You may also consult the Data, use it yourself or transfer it to another service provider.
Correct your Data – “Right to rectification”
You have the right to correct your Data when it is inaccurate or incomplete (for example, change your address).
Delete your Account – “Right to erasure (right to be forgotten)”
You can request the closure of your Account and the deletion of the associated Data.
Limit the use of your Data – “Right to restriction of processing”
You also have the right to request that your Data no longer be used or not be deleted during the time we are processing your request.
Give and withdraw your consent – “Right to object and withdraw your consent”:
At any time, you may withdraw your consent or object to the receipt of newsletters and advertising emails, the personalization of advertisements or the sharing of your Data with our partners (except for technical service providers) by email request to email@example.com
Last updated: August 21th, 2022